Payment & Accounts

How can I pay?

You can pay securely online via one of our integrated payment partners; Worldpay, PayPal or Stripe. For the lowest rates, with no surcharge, use your debit card and pay by Visa Debit or Visa Electron. We also accept Mastercard, American Express with a 3% surcharge and Visa Credit with a 2% surcharge. If you’d like to pay offline, or by BACS please choose the option on the payment screen. Please note that we won’t start work on your order until payment is received and cleared.

I have a question about an invoice / payment. What should I do?

Please contact us if you have a question about an invoice or payment you’ve made. To get copies of invoices, sign in to your account and then click the Invoices tab at the top of the screen.

How do I get my VAT invoice?

We’ll automatically email you a VAT invoice at the moment we print your order. To change the email address this gets sent to, sign in to your account and then click the Settings app in the middle of the screen. To get copies of invoices, click the Invoices menu alongside your orders.

Can I pay with cash or cheque?

We only accept payment by debit or credit card online. If you are a school or college, a local authority or large organisation, contact us for details of our credit account terms. We typically don't give credit accounts, make payment with your order.

Is my payment secure?

All online payments are made via one of our secure payment gateways; either Worldpay, PayPal or Stripe. All payments take place over encyrpted pages through the servers of the payment gateway providers. Worldpay is part of the Royal Bank of Scotland Group, owners of NatWest and the UK’s second largest bank. PayPal and Stripe are also leading online payment providers. Please note that none of our payment gateways divulges your credit card information to anyone, including us at #OFMG, so you can rest assured that your billing details are safe.

Should I be charged VAT?

Since we sell to businesses, all our prices exclude VAT. We’ll add VAT to your order at the current rate. Many items like leaflets and flyers qualify for VAT at 0%. Add an item to your basket to see its VAT rate.

I’m VAT exempt, why are you charging me VAT?

When it comes to the printed product, certain items are VAT exempt (Flyers, leaflets, booklets etc). There are strict rules in place by HMRC, which may deem your exempt item, to attract VAT, like a voucher code, a tear off section etc. If your item does become VATable, we will let you know. Anything intended to be kept, or written on, it's VATable (Business Stationery, posters, laminated leaflets)

If you are outside of the UK, and placing an order which will be delivered within the UK, your VATable item will attract VAT. If it is leaving the UK, then that order will be VAT exempt.

Charities and VAT. If the product you are ordering is VATable, you will pay us the VAT and reclaim it through your own accounting processes. We can't 'knock the VAT off' - that's not how it works.